Webinar

How to Increase Collections With Empathetic Patient Support

January 19, 1pm EST 

More than 70% of Americans are confused by their medical bills. As patient responsibility trends upward, there is more scrutiny on the billing process. A positive patient financial experience – responding to inquiries in a timely manner, offering modern communication channels, and showing empathy throughout the billing process – is directly related to increased collections and patient retention. 

Your reputation is also on the line; consumers will not tolerate an inferior patient experience. Join Inbox Health for a webinar, How to Increase Collections With Empathetic Patient Support. The presentation will be led by Ann Taylor, Inbox Health’s patient billing support manager. We'll help you look at patient support in a new light, giving your billing team tips to communicate effectively in a digital age. 

You’ll come away with:

• Trends impacting patient engagement and action steps to improve the patient experience, increase collections, and boost your billing team’s efficiency with enhanced support
  
• How to efficiently incorporate modern communication channels (email, live chat, text) into your patient support workflow 
  
• Data-based tips to provide support with empathy while managing multiple inquiries at once