Report: Boomers don’t like opening the mail either
Inbox Health Labs examined nearly two years of data on patient payment activity to test the assumption that adopting a digital-first or digital-native payment system might be intimidating or alienating to their older patients while providing only limited benefit to their younger client base. The data from our analysis reveal that these fears are at best out of date, and at worst entirely out of touch with the way patients are engaging when given the choice. Billers may want to consider whether, if they don’t adopt digital technology to keep up with the times, then patients may rapidly outpace them in terms of the level and ease of digital communication they will be expecting.
5 Things We are Thankful for in 2020
Focusing on gratitude is a way for us to not only remain positive and look forward, but it is also a way to bask in the glow of hard work and many accomplishments. Here, for Inbox Health, we bring to light some of the many accomplishments and lessons learned through 2020; much-needed positives at this time.
Meet Manik: A Growing Medical Biller
When COVID-19 first started to spread in Asia, Manik followed the news closely and started to alert his clients of a possible outbreak in the U.S. With his consultative approach, he recognized that patient visits could soon decrease and decided to offer telemedicine software free of charge to his clients. He quickly followed that offer with recommendations for automated patient payment and engagement software. By providing these technologies needed to adapt to a new lifestyle, he was able to maintain patient activity since patients had the possibility to both engage with their doctors - and billers - electronically in real-time.
Top 6 Capabilities of Successful Medical Billers
One thing is certain: there were many billers that consistently swam against the current and made their way to shore more successfully than ever this year. How they did it may have something to do with some essential medical billing capabilities that they either embraced right away or that they had already been utilizing for some time.
Report: How COVID-19 Is Affecting Patient Payment Activity
Thanks to a recently published report by Inbox Health Labs, for the very first time medical billers can see the impact of COVID-19 on patient payments and begin to plan for 2021. What is clear is that rethinking patient billing will be necessary to adapt to the changes being inflicted by this pandemic, and to counteract the persistent reduction in patient payment growth and what, thus far, appears to be a stunted-V shaped recovery.
What Can the Medical Billing Industry Expect from a Biden Administration?
More immediately, there is the question of additional relief to individuals and businesses who are suffering economically as a result of COVID-19 including billers and practices. While the relief plan stalled leading up to the election, the political pressure will be enormous for Democrats and Republicans to get some plan passed prior to the new presidential term.
Dottie Jackson Gains Back Confidence in Her Business
In recent years Dottie and her team were unable to continue serving their practices as well as they intended. As the CEO of Prestige, Dottie truly felt like her reputation was at risk. Due to the inefficiencies of Prestige’s current patient payment software, Dottie’s clients were unable to take full advantage of the payment collections process without any headaches. Feeling frustrated, Dottie tried to remain strong and forge ahead with excellent service to her clients.
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