How far we’ve come since last summer. At this time last year you couldn’t turn on your computer without seeing a story about how to make it through the pandemic. Now, for those that took the right steps, the story becomes how to best take advantage of the pent-up demand that is driving every corner of the market to levels never imagined.

I recently went to my doctor for an old shoulder injury. Since I haven’t seen this doctor in a while, I expected to fill out the requisite intake forms. COVID-19 has forced many practices to adopt digital communications to improve the patient experience so I was encouraged when the forms were sent to me digitally before my appointment. What I didn’t expect though was a balance on my account. To make matters worse, there was no way for me to look into the details of this balance or pay it off. The only thing I could do was see my balance and either call into the practice or wait until my appointment to pay it.

When I started Red House Medical Billing 5 years ago I knew I had to differentiate if I was going to succeed. Processing medical bills is a commoditized business in a highly competitive industry with thousands of players. I couldn’t go out with the same messaging and service offering as everyone else. I needed to understand and articulate what makes Red House Medical Billing different.