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Transforming patient billing

Inbox Health makes billing easier, with personalized patient interactions, tactile support, and seamlessly integrated patient payment options.
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We look beyond the balance to treat patients as individuals

Patient billing doesn't have to be painful. Our communication platform engages patients in a highly personalized and effective way, identifying not just how much they owe, but identifying the source of why they owe money, building trust, and helping resolve issues that get in the way of quick balance resolution.

Intelligent, automated interactions that drive results

We combine machine learning with advanced algorithms to continuously improve our ability to connect with patients effectively – reducing more wasteful spending and improving payment metrics more and more over time.

A superior experience for everyone involved

Get more control and visibility over payments and accounts

Enjoy accelerated collection rates and a reduction in phone calls and paper statements
Collect co-pays and past due balances seamlessly. Simpler bills and more convenient patient support means happier patients, and increased revenue.
Finally, medical bills that are easy to understand! Plus easy to access customer support on every channel, and more payment options than ever before.

Reduce billing costs by up to $10 per encounter, with our personalized patient billing experience.


increase in patient payments in 1 month


reduction in paper statements


reduction in phone calls

Awesomely automated – seamlessly integrated
and many others
Awesomely automated – seamlessly integrated
All of your patients, appointments, charges, and more are synced at all times
Posted Payments
Payments from patients post automatically, and are applied when patients pay
Simple Setup
Integration can be setup in 1-2 days, with tiered rollouts just for billing companies

At Inbox Health, we’re on a mission to make every patient payment experience clear and convenient.

“Inbox Health has dramatically lowered our patient collection costs and increased collection rates. Both our practices and their patients are delighted with the Inbox Health solution and experience.”
Amy Koon, CEO
Keystone Medical Management

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Medical Billing Company Owner Katie Fergus Gains Time with Her Family

Katie longed for a more flexible schedule to be able to attend her kids’ school events and spend more
quality time with her family. She also desired autonomy to make faster, more strategic business decisions. So, Katie decided to own her own medical billing business. Being a new owner of a medical billing company was no easy task, however, and Katie quickly realized that the schedule flexibility she craved started to disappear as many tasks – too many of them manual – demanded her attention.

Report: Boomers don’t like opening the mail either

Inbox Health Labs examined nearly two years of data on patient payment activity to test the assumption that adopting a digital-first or digital-native payment system might be intimidating or alienating to their older patients while providing only limited benefit to their younger client base. The data from our analysis reveal that these fears are at best out of date, and at worst entirely out of touch with the way patients are engaging when given the choice. Billers may want to consider whether, if they don’t adopt digital technology to keep up with the times, then patients may rapidly outpace them in terms of the level and ease of digital communication they will be expecting. 

5 Things We are Thankful for in 2020

Focusing on gratitude is a way for us to not only remain positive and look forward, but it is also a way to bask in the glow of hard work and many accomplishments. Here, for Inbox Health, we bring to light some of the many accomplishments and lessons learned through 2020; much-needed positives at this time.