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Transforming patient billing

Inbox Health makes billing easier, with personalized patient interactions, tactile support, and seamlessly integrated patient payment options.
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We look beyond the balance to treat patients as individuals

Patient billing doesn't have to be painful. Our communication platform engages patients in a highly personalized and effective way, identifying not just how much they owe, but identifying the source of why they owe money, building trust, and helping resolve issues that get in the way of quick balance resolution.

Intelligent, automated interactions that drive results

We combine machine learning with advanced algorithms to continuously improve our ability to connect with patients effectively – reducing more wasteful spending and improving payment metrics more and more over time.

A superior experience for everyone involved

Get more control and visibility over payments and accounts

Enjoy accelerated collection rates and a reduction in phone calls and paper statements
Collect co-pays and past due balances seamlessly. Simpler bills and more convenient patient support means happier patients, and increased revenue.
Finally, medical bills that are easy to understand! Plus easy to access customer support on every channel, and more payment options than ever before.

Reduce billing costs by up to $10 per encounter, with our personalized patient billing experience.


increase in patient payments in 1 month


reduction in paper statements


reduction in phone calls

Awesomely automated – seamlessly integrated
and many others
Awesomely automated – seamlessly integrated
All of your patients, appointments, charges, and more are synced at all times
Posted Payments
Payments from patients post automatically, and are applied when patients pay
Simple Setup
Integration can be setup in 1-2 days, with tiered rollouts just for billing companies

At Inbox Health, we’re on a mission to make every patient payment experience clear and convenient.

“Inbox Health has dramatically lowered our patient collection costs and increased collection rates. Both our practices and their patients are delighted with the Inbox Health solution and experience.”
Amy Koon, CEO
Keystone Medical Management

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What Can the Medical Billing Industry Expect from a Biden Administration?

More immediately, there is the question of additional relief to individuals and businesses who are suffering economically as a result of COVID-19 including billers and practices. While the relief plan stalled leading up to the election, the political pressure will be enormous for Democrats and Republicans to get some plan passed prior to the new presidential term.

Dottie Jackson Gains Back Confidence in Her Business

In recent years Dottie and her team were unable to continue serving their practices as well as they intended. As the CEO of Prestige, Dottie truly felt like her reputation was at risk. Due to the inefficiencies of Prestige’s current patient payment software, Dottie’s clients were unable to take full advantage of the payment collections process without any headaches. Feeling frustrated, Dottie tried to remain strong and forge ahead with excellent service to her clients.

Report: How COVID-19 Is Affecting Patient Payment Activity

Thanks to a recently published report by Inbox Health Labs, for the very first time medical billers can see the impact of COVID-19 on patient payments and begin to plan for 2021. What is clear is that rethinking patient billing will be necessary to adapt to the changes being inflicted by this pandemic, and to counteract the persistent reduction in patient payment growth and what, thus far, appears to be a stunted-V shaped recovery.