At Inbox Health, we set out to make healthcare simpler. We take great pride in the products and services we offer. We also take our commitment to privacy very seriously. All data that we collect is used for a specific purpose. Any data stored on our databases is encrypted. Access to viewing it is carefully guarded, and only when necessary is it accessed or viewed. We work very hard to protect the privacy of our clients and we want to be sure you have any questions about the privacy of your information answered. If you have any questions about how we address privacy or safeguard your information, please don’t hesitate to contact us at firstname.lastname@example.org.
Your privacy, and the privacy of the registered users of the Inbox Health website located at www.inboxhealth.com (“Site”), is important to us. In connection with your use of the Site and the services provided by the Site (such services and the Site, collectively, the “Service”), we ask for and may collect a variety of information as more fully described below.
- How and why we collect certain information from you via the Service;
- How we use and with whom we share such information;
- How you can access and update such information; and
- The choices you can make about how we collect, use and share your information.
What information we collect and how it’s used
General Information for Businesses Using Inbox Health
No personal information is required when visiting the informational portions of InboxHealth.com. Personal information will only be collected if you elect to use our services.
Inbox Health collects personal and business information when you, the healthcare provider, sign up for a trial or paid subscription for Inbox Health’s service. We ask healthcare providers for the following information when creating an account:
- • The name of the healthcare provider or organization
- Medical specialty
- The name and email address of employees accessing Inbox Health
- The full names of all practice owners
- Personal email address (which must be a functioning email address)
- Business email address (which must be a functioning email address)
- Site password
- Company tax ID, EIN, or social security number of the owner of the practice
- NPI number for the practice, and/or its physicians
- Contact phone number
- Administrative phone number
- Credit card for payment of subscription or incidental charges
This information is required for Inbox Health to effectively provide its services. We use this information to facilitate the sending of invoices, processing of payments, verification of patient benefits, and depositing of funds into your checking account.
Information Regarding Patient Users of Inbox Health
If you are an individual patient user (“Individual User”), when you create an account to use the Service (“Patient Account”), you must provide information (“Registration Information”) including:
- Your first and last name
- Site password
- Your email address (which must be a functioning email address)
- Date of birth
Additional User Information. You may also provide us with additional information in connection with your use of the Service (“User Information”), including:
- Information regarding your healthcare provider, including location and contact information.
- Information regarding your health insurance coverage, including name of insurer, member ID, group ID, and name of insured member (“Insurance Information”).
- Transactional information based on your activities on the Site (such as creating a payment plan or tracking bill payments) and other information you provide in connection with your account.
- Personal information you provide to us through member information pages, email correspondence, chats, dispute resolution or shared by you from other social applications, services, or websites.
- Additional personal information we ask you to submit to authenticate yourself or if we believe you are violating Site policies.
- Credit or debit card information.
We will not publicly disclose Registration Information or User Information, nor will we disclose your site password, credit/debit card information or Insurance Information to any Provider User. If you elect to store your credit card information, this information will be accessible to the healthcare provider with whom you have stored it.
Information Obtained From Third Party Services. In some cases, we may obtain supplemental information about you from third parties such as demographic and navigation data, as permitted by law. To the extent we obtain such information, we may use the information about you that we receive from third parties to improve and personalize the Service.
The security of your personal information is very important to us. When sensitive information is being handled by Inbox health, we encrypt the information using secure socket layer technology, or SSL. Our team members work diligently to keep our security practices among the best in the industry, and we are happy to discuss security of your information at any time. Please contact us at email@example.com if you have questions regarding the security of your information.
Please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other Site users with whom you may choose to share your information or engage in a transaction. Therefore, we cannot and do not guarantee that content you post on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You understand and acknowledge that, even after removal, copies of content you post may remain viewable in cached and archived pages on the Internet or if other Site users have copied or stored content you post. Any improper collection or misuse of information provided using the Service is a violation of the Service terms and should be reported via firstname.lastname@example.org.
We may also collect aggregate, non-personally identifiable information about you and your use of the Service, as described in more detail below, including by using “cookies,” web beacons, local shared objects, or other types of tracking technology (collectively “Non Personal Information”).
Log Data. Our servers may automatically record log data information (“Log Data”) from anyone who uses the Service. Log Data may contain details such as your web request, IP address, browser type, browser language, the address of the web page you were visiting before you came to the Site, date and time of your request and one or more cookies with the help of which your browser can be recognized. Other actions, such as interactions with our Service and advertisements, may also be included in the Log Data.
Device Information. We may also collect information about the device you’re using the Service from, including your phone number, the type of device, the operating system being used to use the Service, device settings and unique device identifiers.
Location Information: We may collect and store location information regarding your use of the Service and any content you provide. This includes, but is not limited to, GPS, geo-location and geo-tagging information. We may use such location information to improve and personalize the Service for you.
How Inbox Health Uses Information Collected
We may use both Personal Information and Non-Personal Information collected from you in any one or more of the following ways:
Personal Information may be used as follows:
- To register and service your Account;
- To notify you of payment or deposit amounts
- To resolve disputes, collect fees, and troubleshoot problems;
- To prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our Site terms;
- To compare information for accuracy, and verify it with third parties;
- For our internal records, tracking and business purposes;
- To contact you to respond to your questions or requests or to provide you with technical support;
- To provide you with information regarding changes to the Service which may affect your Account, your use of the Service, and/or the products and services available through the Service; and
- To promote the Service on third party sites.
Non-Personal Information may be used for various purposes, including:
- To improve the Service;
- To customize the user experience of the Service;
- To administer the Service;
- To analyze trends, track user movement and gather statistical information for aggregate use; and
- To promote the Service or customize advertising that may be visible to you in connection with the Service.
Sharing or Disclosing of Information
Your information may be shared as follows:
Payment and Billing Transactions. As a Provider User, you may be listed or featured on the Site as a participating Inbox Health healthcare provider and certain information you provide to Inbox Health will be used and shared with Individual Users to enable them to make bill payments for medical services. As an Individual User, the information you provide to Inbox Health will enable you to track and manage medical expenses, set up payment plan options, allow Provider Users to submit bills to your Account and make payments to Provider Users for medical services.
Safety, Security And Compliance With Law. We may disclose any information, including Personal Information, to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation, investigation of fraud, alleged illegal activity or any other activity that may expose us, you, or any other user to legal liability. In such events, we will disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, telephone number, email address, User ID history, IP address, fraud complaints, payment history, and anything else we may deem relevant to the investigation. Without limiting the above, in an effort to respect your privacy and our ability to keep the Inbox Health community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Business Transfers. In the event Inbox Health Corp. undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer your Personal Information to the successor organization in such transaction. If, in our reasonable discretion, believe that material changes to Inbox Health’s privacy practices will occur as a result of the business transition, we will attempt to notify you via email and will post a notice on the Site alerting you to the business transition prior to transferring your Personal Information so that we can elect whether to delete your account.
To Service Providers Performing Services On Our Behalf. We may contract with third party companies to perform services on our behalf, including payment processors, fraud investigations, bill collection, rewards programs, site operations, marketing assistance, e-mail delivery, hosting services, customer service and data analysis.
Accessing or Modifying Data Collected
You can access and update the information that you have provided to us as follows:
You may contact us in writing at email@example.com and request to review or make changes to your Personal Information collected by us; or
You may review and make changes to certain of your Personal Information and Non-Personal Information by logging into your Account and updating your Account profile. Deleting your Account may not fully remove the content you have published from our systems, as caching of, backups of, copies of, or references to your Account profile may not be immediately removed. In addition, given the nature of the Services, some of the activity on your Account prior to deletion may remain stored on our servers and accessible to other users.
Security. We use reasonable administrative, technical, personnel and physical measures to safeguard Personal Information in our possession against loss, theft and unauthorized use, disclosure or modification. Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk. While we take reasonable precautions against possible security breaches of the Site, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your Personal Information safe (including your Account password), and log out of your Account after use.
Minimum Age. Users of the Site must be at least 13 years of age. We do not knowingly accept registrations from users that are under 13. We will delete Accounts of any users that we find to be under the age of 13. If you become aware that your child has provided us with Personal Information or is using the Service without your consent, please contact us at firstname.lastname@example.org. Furthermore, if you are aware that any child under the age of 13 has become a registered user, please inform us at email@example.com so that we can take the appropriate steps to remove the Account and any related Personal Information.
California Statutory Rights. Under California Civil Code sections 1798.83 – 1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties for those third parties’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following to the following address: Inbox Health Corp., 85C Wall Street, Madison Connecticut, 06443. In your request, please specify that you want an “Inbox Health California Privacy Rights Notice.” Please allow 30 business days for a response.
If you have questions or concerns regarding privacy, please contact us at:
770 Chapel St.
New Haven, CT 06510
Phone: (866) 480-2699
This policy was last updated on January 29th, 2015.