Support tools built for billing teams

When patient responsibility questions do arise, manage and resolve issues in real-time, with modern support tools designed specifically for billers.

No problem, thanks. It will take a few days for your insurance and we’ll follow up by email or text if we need anything more.You on 08/24/2020 at 11:59:20 AM (Text Message – (203) 555-1234)Send MessageEnter your reply here. This message will be delivered to the patient. Do not include health information unless given explicit permission from the patient.(203) 555-1234Patient Phone:Text MessageCommunication MethodPatientsHi, I think my insurance should cover more on my bill. Can you please check?Julie SmithJSHi Julie. I can certainly check. Yes, it looks like your secondary coverage hasn’t been billed yet.Amy Smart (you)ASHi Julie, I can certainly check. Yes, it looks like your secondary coverage hasn’t been billed yet.You on 08/24/2021 at 12:04:20 PM (Text – (203) 555-1234)Hi, I think my insurance should cover more on my bill. Can you please check?Julie Smith on 08/24/2021 at 11:59:20 AM (Text – (203) 555-1234)Send MessageNo problem, thanks. It will take a few days for your insurance and we’ll follow up by email or text if we need anything more.You on 08/24/2020 at 11:59:20 AM (Text Message – (203) 555-1234)Enter your reply here. This message will be delivered to the patient. Do not include health information unless given explicit permission from the patient.(203) 555-1234Patient Phone:Text MessageCommunication MethodPatients

Communicate like a real person

With Inbox Health, you can instantly connect HIPAA-compliant email, live chat and SMS correspondence to each patient’s file. Patients avoid long-winded phone menus, and your records are automatically maintained and updated.

real-time chat

Spend less time on the phone and more time growing your business

Take advantage of live chat smart responses written to address many typical patient queries.

using shortcuts speeds up your workflow

Inform and empower patients to pay on time and in full

Patients who understand their bill are far more likely to pay – faster than those who put their statement aside until they have time to call for an explanation.

account summary
practice settings
"I love Inbox Health. My time can be focused on practice management rather than resolving billing issues or chasing patients for overdue payments."
Lon Tran, MBA, Practice Administrator

Denny Eye and Laser Center

Could Inbox Health be right for you?

Let’s chat. We’ll email you to start the conversation.