Inbox Health + AdvancedMD

Increase collection speeds 5x with Inbox Health and AdvancedMD

Utilizing automation, Inbox Health enhances the AdvancedMD platform to provide a modern patient-first billing experience, leading to increased revenue, a boost in payment velocity, and improved patient satisfaction.

AdvancedMD customers automate 90% of patient A/R, and 98% of patients pay digitally in the first 60 days.

Over 3,000 practices and 2 million patients trust Inbox Health. Here’s why:

  • Increase revenue with automated billing cycles

  • Access insights that drive business decisions

  • Boost payment speeds with clear statements

  • Modern payment methods increase collection rates

How it works

Inbox Health provides bilingual phone and digital support services, enhanced by AI

When patients have questions about their medical bills, Inbox Health’s has you covered. Patients get their questions answered instantly with a combination of AI and human agents. Each practice receives a dedicated phone number, which is prominently displayed on statements. Patients can also contact support via email at mybill@inboxhealth.com or by responding to any email or text message notification.

Average response times with Inbox Health Support

Support hours: 9am – 8pm EST
Languages: English and Spanish

  • Live chat

    Answer rate: 100%
    Wait time: 30 seconds for 90% of inquiries

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    Text

    Answer rate: 100%
    Wait/response time: Less than 1 minute

  • icon_email

    Email

    Answer rate: 100%
    Wait/response time: 4-6 business hours

  • Phone

    Answer rate: 90%
    Wait/response time: Less than one minute
    Voicemails: Returned within 24 hours

Let’s get to know each other

We’ll email you to start the conversation.