April Arzate of Sertus Medical Billing on the added Value of Mailbox, Automated Check Handling
For April and her team, with every mailed payment, there was correspondence that needed to be captured along with the checks and other paper payments. Posting was not done all in the same step prior to Mailbox; the team had to manually extract patient payments, separate them from the insurance posting and then manually initiate the payment posting. What a mess! Read about what she did to fix the problem.