Case Study

Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing

April 03, 2020

1 minute read

Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was looking for ways to make medical bills, and the billing process, more transparent for patients and providers. They wanted a better way to engage patients following the diagnostics service and the subsequent adjudication process. YHL understood that by keeping their patients happy, their doctors would be happy as well. This led to YHL collaborating with Inbox Health to provide a comprehensive patient engagement solution. The incremental increase in patient comprehension lead to happier patients and providers, 39% more collection from patient bills, and a near elimination of patient billing support calls.