Boost Patient Collection Revenue by 20% with Inbox Health and Healow
Utilizing automation, Inbox Health enhances the eClinicalWorks platform to provide a modern patient-first billing experience, leading to increased revenue, a boost in payment velocity, and improved patient satisfaction.
eClinicalWorks customers see a 60% increase in collection speeds in the first 60 days, and a 20% increase in overall patient collection revenue
Over 3,000 practices and 2 million patients trust Inbox Health. Here’s why:
Inbox Health automatically identifies patients ready to receive a bill in eClinicalWorks and reaches them on the right channel, at the right time, with the right message.
Detailed reporting on on patient demographics, billing cycles, past due collection review, month-end review, payment velocity, and collection rates influence business decisions that drive revenue.
Patient-friendly statements arrive via email, text, or mail and are clear and branded for your practice. Statements clearly show the cost of service, what insurance paid, and what the patient owes.
Patient payment portal is easy to access and navigate with a single click – no lengthy account number or password needed. Patients have the option to pay in full or set up payment plans to cover their balance.
Enhance the patient experience while improving collection rates with on-demand support
Remove barriers to payment by offering billing support the way patients want it. Patients get answers to common questions over live chat, email, or IVR, so simple issues are resolved quickly.
Support Channels
Support hours: 9am – 8pm EST Languages: English and Spanish
Live chat
Answer rate: 100%
Wait time: Less than 30 seconds
Text
Answer rate: 100% Wait/response time: Less than 1 minute
Email
Answer rate: 100% Wait/response time: Four to six business hours
Phone
Answer rate: 80% Wait/response time: Less than one minute Voicemails: Returned within three business days