Patients access fast, empathetic patient billing support 24/7 using AI-powered assistants to resolve issues and common inquiries.
AI-Powered Patient Billing Support
Provide enhanced patient support while spending less time on billing-related inquiries
Offer 24/7 Support the Way Patients Want it
Patients access around-the-clock support with an AI assistant available on nights, weekends, and holidays.
Resolve Issues Faster
Inbox Health’s AI assistant instantly responds to all healthcare inquiries in seconds, enabling patients to get their questions answered, faster.
Free Up Staff Time
Refocus staff time by enabling an AI patient billing support assistant to answer the most common inquiries, so your team’s time is reserved for more complex issues.
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100 %
of patient inquiries are answered in seconds
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70 %
of patient questions are resolved without human interaction
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95 %
patient satisfaction rate
Patient inquiry → AI assistant → Live assistant
How AI-Enhanced Patient Billing Support Works
Your AI agent is your fully customizable initial response for all patient billing inquiries. An AI-powered assistant responds instantly and analyzes the inquiry to determine the best mode of support. When escalation to a human agent is required or requested, a live assistant takes over, empowered with relevant details related to the patient.
AI assistant support is available 24/7 in 60 languages via live chat, text, email and phone.
Once a patient has made an inquiry, your AI assistant is empowered to:
- Send statements
- Respond to inquiries related to statement balance and date of service
- Confirm patient’s contact information and verifies date of birth
- Assist patients with how and where to make a payment
- Escalate to live assistant when patient asks or when question is beyond capabilities
Now your live agents spend time only on nuanced requests
- Utilize information collected by AI assistant to efficiently support patient
- Clarify billing confusion
- Manage disputes
- Communicate complex insurance information
- Share additional service details
Any worry or fear about quality using AI or non-human intervention was quickly dispelled. A 90% success rate with 100% superior and satisfactory sentiment is hard to argue with. We're doing more, with less, with excellence.
John Gwin, Chief Executive Officer
The Auctus Group
Common questions AI patient billing support assistant answers:
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What is this bill for?
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Why didn’t my insurance carrier cover the charges?
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Does this balance apply to my deductible, coinsurance, or copayment?
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Did you apply this balance against my secondary insurance?
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Can I enroll in a payment plan?
Why healthcare leaders trust Inbox Health's AI Assistant
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Is the AI patient support assistant HIPAA compliant?
Yes, Inbox Health’s AI assistant support is HIPAA compliant and will never reveal PHI without validating the patient first.
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What customizations are available for the AI assistant?
Our assistant is trained with unique patient populations and is built for healthcare organizations, so it is ready to use on day one. However, you can customize the assistant even further, down to voice, tone, and responses to specific questions relevant to your patient population.
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Do I have access to the conversations the AI assistant has with patients?
Yes. All AI assistant conversations and actions are audited and visible within the Inbox Health application.
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How does the AI assistant impact my existing patient billing process?
The Inbox Health AI assistant is fully integrated into your patient billing processes and follows existing rules and specifications, including payment plan minimums and limits on how often a paper bill is sent.
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Does the AI assistant replace human support?
Best practices combine an AI assistant with a human agent. Think of an AI assistant as the first line of defense that can handle common patient inquiries, reserving more complex questions for human agents. The AI assistant collects information, then, when complex issues are escalated to human assistants, they are more efficient and equipped to respond with relevant details on hand. Inbox Health also offers patient billing support with live assistants that resolve 90% of patient billing inquiries without intervention from your team. Learn more here.
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Inbox Health features
Everything you need from your
medical billing software
Automated Billing Cycles
Reach patients on the right channel, at the right time, with the right message.
Patient Billing Support
Provide enhanced patient support via live chat, text, email, or phone call.
Biller Dashboard
Optimize your workflow with all the information you need to take action, in one place.
Get started with Inbox Health today
Inbox Health was built for medical billers. Click below and schedule a quick chat – let’s get to know each other.