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Inbox Health Labs

Report: Deductible Season 2025

Deductible reset changes patient payment behaviors Deductibles for the majority of insurance plans reset in January, creating additional collections challenges for healthcare providers. It’s common to experience delays in collections, confusion from patients, increased financial burden, and more staff time spent responding to patient inquiries. The impact is felt across

Inbox Health Labs

Dynamic patient billing cycles prove highest effectiveness

In today’s digital era communicating via text message and email is abundant in day-to-day lives, bringing into question how billing teams should approach paper mail in their billing cycles. Data shows the most effective billing cycles, measured by percentage of patients who complete payment, embrace an omnichannel approach that includes

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Report: Where Medical Practices Live Could Impact Your Success and What You Can Do About It

Medical billers and their practices have experienced widely divergent experiences in the last 12 months. From relationships with patients, overall ability to maintain and support staff, ease of collecting payments, and declining revenue, businesses have been on a virtual roller coaster. The latest report by Inbox Health Labs examines one

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Report: Boomers don’t like opening the mail either

It is a common myth in the medical billing community that sending patient statements digitally is not necessary or at least not urgent because a large percentage of patients, especially for certain practices, are older and not particularly tech-savvy. The assumption goes that patients are comfortable with the traditional way

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Report: How COVID-19 Is Affecting Patient Payment Activity

Thanks to a recently published report by Inbox Health Labs, for the very first time medical billers can see the impact of COVID-19 on patient payments and begin to plan for 2021. What is clear is that rethinking patient billing will be necessary to adapt to the changes being inflicted