Healthcare practices miss opportunities to set patient collections up for success in office, often due to manual workflows and complex systems that cause delays in payments. Inbox Health Upfront simplifies the in-office workflow and automates the patient payment journey, ensuring fast balance resolution.
Charge future balances automatically and send fewer statements by saving cards on file – with patient approval – resulting in a higher patient collection rate and reducing missed or delayed payments.
Patients settle their balance in seconds at the front desk with an intuitive smart card reader – no separate portal, login, or manual entry.
Eliminate manual processes and free up staff time with point-of-service payments that integrate with your practice management system and keep pre-and-post visit patient collections in one platform.
Staff quickly locate and verify patient information:
A smooth, transparent payment experience:
Automation continues after the visit:
77% reduction in statements sent, resulting in cost savings for billing teams
86% success rate in charging saved cards
30 seconds to complete payment in office
99.3% of patients report a positive payment experience
Collecting at the point of service is the single most effective way to reduce patient bad debt. Collection rates for balances collected on the day of service are significantly higher than for post-visit billing — which can drop sharply after 30, 60, and 90 days. Practices also reduce administrative overhead by eliminating the need for multiple statement cycles, follow-up calls, and collections handoffs for balances that could have been settled in seconds at the front desk.
The key is pairing clear policy communication with a simple, fast payment experience. When patients can settle a balance in seconds using a tap-to-pay card reader — and receive an email receipt immediately — the interaction feels transactional rather than confrontational. Inbox Health Upfront is designed to make this moment seamless, with a slim card reader and an interface that requires no separate login or portal for the patient.
Yes. Practices can configure Inbox Health Upfront to make card-on-file storage required, optional, or not use card-on-file. The practice can also require an auto-charge agreement or allow the patients to store their card without autocharge being enabled. This flexibility lets each practice align the tool with their existing patient billing policies.
If a stored card is declined or has expired, the system automatically notifies the patient to update their payment method. If the charge remains unsuccessful, the patient is enrolled in an Inbox Health billing cycle to collect the balance through the practice’s preferred outreach channels — so no payment falls through the cracks.
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