Utilizing automation, Inbox Health enhances the Greenway Health platform to provide a modern patient-first billing experience, leading to increased revenue, a boost in payment velocity, and improved patient satisfaction. Now available for Greenway Intergy users.
Inbox Health + Greenway Health
Increase collection speeds 5x with Inbox Health and Greenway Health
Greenway Health customers automate 90% of patient A/R, and 98% of patients pay digitally in the first 60 days.
Over 3,000 practices and 2 million patients trust Inbox Health. Here’s why:
How it works
Inbox Health provides bilingual phone and digital support services, enhanced by AI
When patients have questions about their medical bills, Inbox Health’s has you covered. Patients get their questions answered instantly with a combination of AI and human agents. Each practice receives a dedicated phone number, which is prominently displayed on statements. Patients can also contact support via email at mybill@inboxhealth.com or by responding to any email or text message notification.
Average response times with Inbox Health Support
Support hours: 9am – 8pm EST
Languages: English and Spanish
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Live chat
Answer rate: 100%
Wait time: 30 seconds for 90% of inquiries -
Text
Answer rate: 100%
Wait/response time: Less than 1 minute -
Email
Answer rate: 100%
Wait/response time: 4-6 business hours -
Phone
Answer rate: 90%
Wait/response time: Less than one minute
Voicemails: Returned within 24 hours
Let’s get to know each other
We’ll email you to start the conversation.