Utilizing automation, Inbox Health enhances the NextGen platform to provide a modern patient-first billing experience, leading to increased revenue, a boost in payment velocity, and improved patient satisfaction.
Inbox Health + NextGen
Boost Patient Collection Revenue by 20% with Inbox Health and NextGen
NextGen customers see a 93% net patient collection rate and 5x increase in collection speeds.
"Inbox Health complements NextGen Enterprise in a way that has fundamentally changed patient expectations and improved both engagement and revenue. The combination has given us tools to communicate with patients faster and on the channel they prefer, which is often via text or email."
Janna Mullaney, COO and NextGen user
Eyecare Services Partners
Over 3,000 practices and 2 million patients trust Inbox Health. Here’s why:
How it works
Inbox Health provides bilingual phone and digital support services, enhanced by AI
When patients have questions about their medical bills, Inbox Health’s has you covered. Patients get their questions answered instantly with a combination of AI and human agents. Each practice receives a dedicated phone number, which is prominently displayed on statements. Patients can also contact support via email at mybill@inboxhealth.com or by responding to any email or text message notification.
Average response times with Inbox Health Support
Support hours: 9am – 8pm EST
Languages: English and Spanish
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Live chat
Answer rate: 100%
Wait time: 30 seconds for 90% of inquiries -
Text
Answer rate: 100%
Wait/response time: Less than 1 minute -
Email
Answer rate: 100%
Wait/response time: 4-6 business hours -
Phone
Answer rate: 90%
Wait/response time: Less than one minute
Voicemails: Returned within 24 hours
NextGen + Inbox Health: See full integration capabilities
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