70% of patients are confused by their medical bills. Patient friendly statements make it easy to pay providers. By removing barriers to payment with transparent medical billing statements, you build trust with your patients and provide a superior experience while increasing collections and reducing phone call volume.Â
Get paid faster with smart patient statements
Clear, concise digital and paper patient statements eliminate confusion around medical bills and empower patient to pay faster
Increase patient collections with clear and concise statements
Inbox Health’s digital and paper patient statements clearly show the cost of service, what insurance paid, and what the patient owes.
Customize attributes to fit your workflow
Patient statements are branded for each practice with the ability to customize payment descriptions, messages from the billing team, and payment options.
Offer convenient access to patient support
Make it easy for patients to get answers to questions and resolve issues quickly by providing access to support directly through the patient statement.
Patient Statements
Get paid faster with Inbox Health's smart billing statements. Patient friendly statements make it easy to understand medical bills and pay for care.
How it Works
Patients receive statements via their preferred communication digital channel
Patient friendly statements arrive via email, text, or paper mail. Digital statements are accessed using patient’s birthdate – no complicated password required.
Patient statements are simplified to break down cost of service, insurance coverage, and payment due
Encourage timely balance resolution with billing statements that are easy to understand. Whether paper or electronic, each statement offers a brief explanation of charges and applied payments.
If patients have questions, they have access to digital support tools
Swift response and resolution improve collection speeds and reduce the amount of time your billing team spends on the phone managing patient inquiries. Patients can access digital support via text, email or live chat — through a link in the digital portal or via a QR code on paper statements.
Patient statement generation with Inbox Health, fully customizable for your billing team's needs:
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Practice logoHelp patients understand who the bill is from
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Contact email and support numberField all patient inquiries in one place
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Optional description of payment and instructional messageProvide additional clarity around amount owed and how to pay
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Credit cards acceptedLogos clearly visible on each statement
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Dedicated phone numberAllow patients to pay via IVR, so your billing team saves hours daily
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Simple instruction to pay by mailMake it easy for patients to complete payment
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Options to include additional providers or referring providersGive patients clarity on the services provided
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QR Code makes it easy to pay onlineThe statement also includes a dedicated phone number to pay via IVR and instructions on how to pay by mail
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Chart ID is prominently displayedFor easy reference in your practice management (PM) system
Smart patient statements track deliverability and patient activity
Intelligent paper statements
Track the dates bills are delivered and identify invalid mailing addresses by notifying billing teams with return-to-sender reports.
Text and email statements track deliverability and patient activity
Know when statements are opened, viewed, and clicked, giving billing teams valuable background information when following up with a patient for payment.
Get started with Inbox Health today
Inbox Health was built for medical billers. Click below and schedule a quick chat — lets get to know each other.
FAQ's
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Why should I use Inbox Health for patient statement generation?
Inbox Health transforms traditional patient billing with automated intelligence that identifies billable patients and delivers statements through each patient’s preferred communication channel (email, text, or paper mail), eliminating manual processes and delivering statements immediately after insurance processing. The platform’s patient-friendly design clearly shows service costs, insurance payments, and patient responsibility, with proven results including an 88% increase in collection speeds and 97% digital adoption rate in the first 30 days.
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What is a patient statement?
A patient statement is a detailed billing document that provides patients with a clear breakdown of their medical charges, insurance payments, and outstanding balances after receiving healthcare services. Unlike an explanation of benefits (EOB) from insurance, patient statements are sent directly by healthcare providers or their billing companies to communicate what patients owe and serve as the primary communication tool between healthcare providers and patients regarding financial responsibility.
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What is the purpose of patient statements?
Patient statements serve several critical purposes in healthcare revenue cycle management: they clearly communicate to patients exactly what they owe and how to pay, encourage faster payments by making the payment process simple and accessible, and build trust through transparent billing practices. Well-designed statements also reduce administrative burden by minimizing billing inquiries and follow-up calls, allowing staff to focus on more complex tasks while maintaining compliance with billing regulations.
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What should a medical billing statement include?
A comprehensive medical billing statement should contain patient and practice information (names, account numbers, contact details), itemized service details with dates and CPT codes, a clear breakdown of insurance payments and adjustments, and the current balance due prominently displayed. Additionally, statements must include multiple payment options (online, phone, mail), contact information for billing questions, and support details to make the payment process as simple as possible for patients. Inbox Health statements also have additional customization abilities, so you can add a message to the patient to clarify any anticipated confusion.
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