UrgentIQ, a leading AI-native electronic medical record (EMR) and practice management platform purpose-built for urgent care centers, today announced a strategic partnership with Inbox Health, a premier patient billing and payments platform designed to accelerate revenue collection and modernize patient engagement.
The collaboration establishes Inbox Health as a preferred patient payments partner for UrgentIQ, empowering urgent care practices using the UrgentIQ platform to deliver a significantly improved patient billing experience while maximizing financial outcomes. Together, UrgentIQ and Inbox Health will help urgent care centers improve their revenue cycle workflows, reduce administrative burden, improve revenue, and drive faster, more transparent patient payments.
“Delivering exceptional care in urgent care settings means not only enhancing clinical workflows but also ensuring administrative and financial processes are optimized,” said Nathaniel Gibbs, founder and Chief Executive Officer at UrgentIQ. “Inbox Health was already showing success with a handful of our clients. By selecting Inbox Health as our preferred partner for patient payments, we are equipping our entire urgent care community with best-in-class tools that simplify patient engagement, accelerate collections, and support a more patient-friendly billing experience.”
Inbox Health has a proven positive track record with urgent care centers. Existing providers have seen a 20% increase in revenue, 5x increase in collection speeds in the first 30 days, and 80% adoption of digital payments and communication. These results are expected to be replicated with UrgentIQ users. The success is attributed to a combination of automated billing cycles, digital communication channels, flexible payment options, and billing support enhanced by AI — all while reducing the workload on internal staff.
“We’re thrilled that UrgentIQ has selected Inbox Health as a preferred patient payments partner,” said Blake Walker, Chief Executive Officer of Inbox Health. “Urgent care centers face unique revenue cycle challenges. As patients have more options for immediate care, the patient financial experience is an integral part of the overall impression of a provider. Together with UrgentIQ, we will help urgent care centers deliver a patient-first billing experience that drives stronger financial results and greater satisfaction for both providers and patients.”
Through this partnership, urgent care centers leveraging UrgentIQ’s intuitive and interoperable system for clinical, operational, and financial workflows will now have access to Inbox Health’s innovative patient billing and payment solutions. This combined approach enables urgent care teams to focus less on manual billing tasks and more on delivering quality care to patients.