Insights & Observations

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Technology Trends Redesigning Patient Engagement and Collections

Join Inbox Health for a webinar where we will break down the latest tech trends impacting patient billing- and what they mean for your healthcare organization

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The Future of the Patient Financial Experience: A Roundtable Discussion

Patient billing is no longer a back-office function; it’s a defining part of the patient experience and a critical driver of financial performance. This panel brings together leaders across AI, operations, and revenue cycle to explore how healthcare organizations are rethinking the financial journey from first touch to final payment.

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Steps to Strengthen First-Pass Payments and Protect Your Revenue

Join Inbox Health for a webinar led by Encoda COO and co-founder Bronson Cox that challenges the clean-claim myth and presents an outcomes-based approach that empowers teams to proactively improve reimbursement and strengthen financial health in the year ahead. 

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Modernizing Billing Support: AI Trends, and the Patient Experience

The presentation will be led by Inbox Health Director of Patient Billing Support Ann Taylor and we’ll explore strategies to create a patient-first billing experience, boost revenue, improve your team’s efficiency, and how to thoughtfully adopt AI-powered technology.

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Staying Ahead When Healthcare Rules Change

Healthcare regulations are evolving, and with changes set to go into effect in 2026, the stakes are high. Each update, from new telehealth regulations to wound care, brings new challenges that can disrupt operations, increase risk, and expose organizations to costly penalties.

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6 Steps to Boost Collections During Deductible Season

Join our webinar where we will cover steps you can take to minimize delay in capital, create a positive patient experience, and run your business efficiently.

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7 Tips to Use AI and Automation to Power Patient Billing

See how RCM leaders are increasing cash flow and boosting patient satisfaction by automating patient billing, support, and payment. 

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Preparing for 2026 ICD-10 Code Changes

Over 480 changes are coming to the ICD-10-CM code set in 2026. Join Inbox Health for a webinar to help you prepare to implement the upcoming changes.

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7 Tips to Negotiate Profitable Insurance Contracts

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Growth Strategies for Healthcare Leaders

Join Inbox Health for a webinar, Growth Strategies for Healthcare Leaders, led by Jeff Hillam,  CEO of Red House Medical Billing.

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7 Payment Trends Reshaping Financial Performance in Healthcare

In a healthcare environment marked by economic uncertainty, regulatory changes, and shifting patient behavior, financial resilience is more critical than ever. Join Inbox Health for a discussion on the evolving landscape of healthcare payments. The webinar will explore seven key payment trends that are redefining how providers manage their revenue

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Accelerating Patient Billing Revenue: Insights From Healthcare Leaders

Learn from practices who have optimized revenue by adopting the latest technology, putting new workflows in place, and enhancing the patient experience.

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How Policy and Technology Shape Patient Engagement and Collections

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Early Out and Patient Communication Solutions to Maximize Revenue

Join Inbox Health for a webinar, Early out and Patient Communication Solutions to Maximize Revenue, led by revenue cycle management expert Owen Dahl. 

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Embracing Innovation in Patient Billing Support

Join Inbox Health for an insightful webinar Embracing Innovation in Patient Billing Support. The presentation will be led by Inbox Health Director of Patient Billing Support Ann Taylor and we’ll explore strategies to create a patient-first billing experience, boost revenue, and improve your team’s efficiency.

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Revenue Cycle Trends Shaping 2025: Q&A With an RCM Leader

Join our webinar, Revenue Cycle Trends Shaping 2025, with Amy Koon to explore medical billing trends, automation, and strategies for improving patient engagement.

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Navigating Medicare’s 2025 Final Rule: Revenue Cycle and Financial Implications

Join Inbox Health for an engaging webinar that will summarize key changes to the 2025 Physician Fee Schedule, examine updated telehealth and coding payment policies, upcoming Congressional lobbying efforts aimed at reversing payment cuts, and how healthcare leaders can prepare for these changes.

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6 Steps to Boost Collections During Deductible Season

Join Inbox Health for a webinar on how to thrive during one of the most challenging times of the year for billing teams.

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Transforming Patient Billing Into Revenue Growth

Learn from practices who have optimized revenue by adopting the latest technology, putting new workflows in place, and enhancing the patient experience.

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Preparing for 2025 ICD-10 Code Changes

The webinar will provide an overview of the expansion of codes in ICD-10-CM in 2025, review guideline changes and how to apply them, and offer resources to educate pertinent office staff.

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Recovering Aging Patient A/R

Join Inbox Health for a webinar on strategies and best practices to recover patient A/R greater than 90 days.

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Strategies to Improve Staff Retention in Healthcare

Join Inbox Health for a webinar focused on developing a comprehensive retention program aimed at reducing expenses and contributing to overall employee and patient satisfaction.

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The Art of Empathy: Insights From Mental Health Billers

Learn from those who truly understand billing with empathy best – mental health billers. Join us for a roundtable discussion, The Art of Empathy: Insights From Mental Health Billers. Panelists include mental health billing professionals from Precise Practice Management, Prestige Medical Billing, and Inbox Health.

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5 New Reimbursement Opportunities to Boost Collections

Join Inbox Health for an engaging webinar, 5 New Reimbursement Opportunities to Boost Collections.

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Exploring AI-Powered Technology in Medical Billing

Join Inbox Health for a webinar that explores the power of AI and other technologies in healthcare.

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Overcoming Healthcare Billing Roadblocks: A Roundtable Discussion

Lower insurance reimbursements, the shift to healthcare consumerism, and advancements in technology alter the way medical practices operate. With change comes new roadblocks to navigate.

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Navigating Patient Billing Support Challenges in the New Year

Join Inbox Health for a webinar, Navigating Patient Billing Support Challenges in the New Year. The presentation will be led by Inbox Health Director of Patient Billing Support Ann Taylor and cover proven strategies to improve the patient experience and boost your team’s efficiency.

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Best Practices for Medical Billing Teams to Thrive in 2024

The healthcare landscape is rapidly changing. Looking ahead to 2024, billing teams need to consider regulation changes, technology advancements, operational workflow trends, and more. One of the more significant shifts is a greater focus on the patient experience, starting with appointment scheduling and ending with payment. 

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6 Steps to Prepare for Deductible Season

Billing teams and practices are presented with many challenges during the first two months of the calendar year when deductibles reset. It is common to see a 20% dip in revenue, slower collection speeds, and increased call volume from patients about their medical bills.

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Telehealth Today and Beyond: Keys to Revenue Cycle Success

Join us for this insightful webinar where we will explore the dynamic landscape of telehealth, remote care delivery and their impact on the healthcare industry.

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Optimizing Your Revenue Cycle Workflow: A Roundtable Discussion

Join us for a roundtable discussion, Optimizing Your Revenue Cycle Workflow, with experts in the medical billing industry.

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Preparing for 2024 ICD-10 Code Changes

The webinar will provide an overview of the expansion of parent codes in ICD-10-CM in 2024, review guideline changes and how to apply them, and offer resources to educate pertinent office staff. In addition, you will also hear what CMS is proposing for the Medicare Diabetes Prevention Program and expansion

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Strategies for Billing Teams to Manage Rising Operational Costs

Join Inbox Health for a webinar on how you can leverage technology to reduce operational costs. The discussion will be led by Inbox Health’s Customer Solutions Director Marybeth Quesada, who has over 20 years of experience in the medical billing industry, including as a practice administrator, owner, and in marketing

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A New Era of Healthcare Consumerism: Optimizing Patient Collections

Join revenue cycle expert Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, for an educational and insightful webinar focused on this inflection point, how to respond, and action steps to optimize patient collections.

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Patient-First Billing Strategies: A Roundtable Discussion

Join us for a roundtable discussion, Patient-First Billing Strategies, with experts in the medical billing industry. Panelists include billing professionals from Keystone Medical Management, The Auctus Group, and Inbox Health.

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3 Steps to Improve Your Financial Health

Join Inbox Health and NobilityRCM for a webinar on how to maintain your financial health with a focus on merger and acquisition strategies.

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How to Eliminate 8 Common Roadblocks in Your Revenue Cycle

Join Inbox Health for a webinar, How to Eliminate 8 Common Roadblocks in Your Revenue Cycle. The presentation will be led by revenue cycle management expert Owen Dahl and cover insightful and educational tools to eliminate barriers that are keeping you from operating efficiently and reaching your collections potential.

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How to Increase Collections With Empathetic Patient Support

Join Inbox Health for a webinar, How to Increase Collections With Empathetic Patient Support. The presentation will be led by Ann Taylor, Inbox Health’s patient billing support manager. We'll help you look at patient support in a new light, giving your billing team tips to communicate effectively in a digital age.

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Denial Prevention and Management: Tactics to Get Your Claims Paid

Join revenue cycle management expert Elizabeth Woodcock for an educational and insightful webinar focused on denial prevention and management. We'll help you look at denials in a new light, giving you practical, real-world strategies for overcoming one of the most frustrating roadblocks to revenue cycle success.

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6 Steps to Prepare for Deductible Season

Many practices see a 20% dip in revenue during the first quarter of the year when deductibles reset. With preparation, billers can empower practices to mitigate the challenges associated with deductible season and remain financially secure during the first quarter of the year.

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Key Technologies Impacting Medical Billing

More than three in four (78%) of health systems are currently using or are in the process of implementing revenue cycle automation. The impact of technology on medical billing changes the way billing teams operate and significantly impacts the efficiency of your business – if you are using it effectively.

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Preparing for Evaluation and Management (E/M) Code Changes in 2023

Significant changes are coming to the Evaluation and Management (E/M) code set in 2023. The American Medical Association (AMA) recently released upcoming revisions to definitions and documentation requirements for hospital and observation services, emergency department (ED) visits, nursing facility services, and home services. Extensive guideline changes are also forthcoming, and

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Strategies to Manage Rising Operational Costs

Increased operational costs are having a significant impact on billing companies. Just this month (July 2022), postage costs increased from 58 cents to 60 cents, and a recent poll showed the majority of billing companies rely on paper statements. The time to go digital is now.

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How to Shift Your RCM to Proactively Manage Patient Responsibility

Managing patient responsibility effectively and efficiently is key to the financial health of any practice or medical billing company. Today’s high patient out-of-pocket expenses are shifting the payer mix, which requires organizations to implement new policies, processes, and technologies to proactively collect patient responsibility.

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3 Keys to Grow Your Medical Billing Company

Is your medical billing company poised to grow? With the right strategy in place, you will be able to manage a higher volume of patient statements and insurance claims with the same number of resources. Join Inbox Health and AdvancedMD for a webinar on three keys to growth.

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How to Master Patient A/R in a Modernized Healthcare Era

Join Inbox Health for a webinar on how to navigate the top challenges billing teams face today. Brian Flynn from nationally recognized billing company Nobility RCM will serve as a panelist for the webinar and address how they have approached changes to the billing space.

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No Surprises Act: What Healthcare Professionals Need to Know

The No Surprises Act, set to go in effect January 1, 2022, offers new protections for patients related to unexpected medical bills. Learn how this law impacts providers, billing companies, and patients. Join Inbox Health for a discussion with Dr. Jack Hoadley, a Research Professor Emeritus in the Health Policy