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Inside the Success of 3 Medical Billing Companies in 2021

You have big goals for your billing team in 2022. To set yourself up for success, it’s helpful to learn from the past. Many of Inbox Health’s billing companies reported great wins in 2021. Here’s what has contributed to their growth (hint: automation is a common theme): The Auctus

Billing Practices: Requirements Related to Surprise Billing; Part II

6 Steps for Success During Deductible Season

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Blog

Inside the Success of 3 Medical Billing Companies in 2021

You have big goals for your billing team in 2022. To set yourself up for success, it’s helpful to learn from the past. Many of Inbox Health’s billing companies reported great wins in 2021. Here’s what has contributed to their growth (hint: automation is a common theme): The Auctus

no-surpsises-act

Blog

Billing Practices: Requirements Related to Surprise Billing; Part II

As explained in Part I of this two-part series, surprise medical billing generally occurs when insured patients are unknowingly treated by out-of-network providers or facilities then receive a larger-than-expected bill. Billing departments can play a key role in carrying out the No Surprises Act – a new law banning this

Blog

6 Steps for Success During Deductible Season

Ready, set, deductible reset. Billing teams and practices are presented with many challenges during the first few months of the calendar year when deductibles reset. This time period, typically January through March, is known at Red House Medical Billing as deductible season. However, deductible season does not have to be

Blog

Top ICD-10-CM coding changes to brush up on for 2022

Change. It’s a constant in medical coding, and there is plenty of it for fiscal year 2022: 159 new ICD-10-CM codes, 25 ICD-10-CM code deletions, and 27 ICD-10-CM code revisions that took effect October 1. You can view the changes on the Centers for Disease Control and Prevention’s website. While

Case Study

The Auctus Group Drives Growth Through Technology

View Case Study John Gwin, CEO of the Auctus Group, has always seen the value in using the right technologies to drive business growth. After watching his team repeatedly spend hours manually reviewing patient statements to filter out cosmetic and retail sales data points, he knew he needed to find

no-surpsises-act

Blog

Billing Practices: Requirements Related to Surprise Billing; Part I

Surprise medical billing generally occurs when insured patients are unknowingly treated by out-of-network providers or facilities then receive a larger-than-expected bill. Congress ended this practice in most health care settings in a breakthrough law titled the No Surprises Act (P.L. 116-260), holding patients harmless to their in-network cost-sharing and providing

Guides

Three Strategies To Thrive

To access Inbox Health's document detailing the top 3 strategies to thrive as a medical biller in a post-pandemic world, click this link or read below.

Blog

Top 4 Ways the No Surprises Act Impacts Medical Billers

Inbox Health hosted a webinar on October 21, 2021, titled, “No Surprises Act: What Healthcare Professionals Need to Know.” The law, set to go into effect January 1, 2022, protects patients from unexpected medical bills. Dr. Jack Hoadley, Research Professor Emeritus in the Health Policy Institute of Georgetown University’s McCourt

Blog

How to Prepare for the Future of Medical Billing

I have been involved in every corner of the medical billing industry. Over the course of 20 years, I have been a practice administrator, owned a billing company, and spent 14 years on the marketing and sales side of the industry. Now, as the customer solutions director for Inbox Health,

Webinar

“No Surprises Act: What Healthcare Professionals Need to Know”

The No Surprises Act, set to go in effect January 1, 2022, offers new protections for patients related to unexpected medical bills. Learn how this law impacts providers, billing companies, and patients. Join Inbox Health for a discussion with Dr. Jack Hoadley, a Research Professor Emeritus in the Health Policy

Press Release

Inbox Health, a Patient Billing Communications Platform, Named to Inc. 5000 List of Fastest-Growing Companies in America

NEW HAVEN, Conn., Sept. 30, 2021 – Inbox Health, the industry’s only platform dedicated to solving the growing $2 trillion dollar healthcare challenge of patient billing, patient payments and patient support, has been named to the Inc. 5000 list of fastest-growing private companies in America. The honor comes only five

Inc 5000

Blog

Inbox Health has made the Inc. Magazine Inc 5000 list of “Fastest Growing Private Companies in America”!

It’s an exciting time to be a part of Inbox Health. Inbox Health was recently recognized in this year’s Inc 5000, as one of the fastest growing private companies in America for 2021. With year-over-year growth of 944%, Inbox Health was ranked 517 overall, 66 out of all private software

Blog

Medical Debt Is Worse Than Most Thought, Why Is This Important For Billers?

If there is a group of people that know about medical debt, it’s medical billers. Sixty percent of Americans have been in debt due to medical bills, with most consumers owing on average between $5,000 and $9,9999 (and 13% owing more than $20,000). [1] These figures of patient responsibility have

Blog

Three Ways Billers Are Part Of The Surprise Medical Billing Solution

Medical billers understand surprise medical bills better than most being on the receiving end of the disgruntled patient who doesn’t understand why their insurance didn’t cover the tab for their most recent medical visit or procedure. While the majority of unexpected out-of-network bills occur in the hospital setting, billers that

women looking at phone

Case Study

Elite Medical Billing Case Study

View Case Study Reputation is everything to Diana. This is why she goes the extra step on every bill to make sure every dollar is captured for her practices. When one of her clients realized dramatic patient collections from Elite’s automation and patient engagement improvements, she knew that it was

Blog

Medical Billers Face A Skilled Labor Shortage As The Industry Recovers

Wages are growing, job openings are going unfilled and more Americans are quitting their jobs than at any time in the last two decades. [1] The pressure to find skilled laborers is even more acute in industries that are growing like Medical Billing, which is expected to grow at a

Blog

Patients are coming back, get ready

How far we’ve come since last summer. At this time last year you couldn’t turn on your computer without seeing a story about how to make it through the pandemic. Now, for those that took the right steps, the story becomes how to best take advantage of the pent-up demand

Blog

How digital payments improve patient satisfaction

I recently went to my doctor for an old shoulder injury. Since I haven’t seen this doctor in a while, I expected to fill out the requisite intake forms. COVID-19 has forced many practices to adopt digital communications to improve the patient experience so I was encouraged when the forms

Blog

Red House Medical Billing’s increased focus on patient billing

When I started Red House Medical Billing 5 years ago I knew I had to differentiate if I was going to succeed. Processing medical bills is a commoditized business in a highly competitive industry with thousands of players. I couldn’t go out with the same messaging and service offering as

Case Study

Red House Case Study

View Case Study Jeff is on a mission for his customers. He is laser-focused on providing his patients, doctors and practices with the best customer experience in the industry. Benchmarking his patient process with patientbillingscore.com allowed him to identify 4 key areas of improvement for a better patient experience. His journey led

Blog

Growth Marketing Tips For Medical Billers

You’re a medical billing company looking to grow your business. By now you’ve probably read books on how to grow your business and subscribed to all the leading blogs on the topic. But, what are the most impactful growth strategies to focus on when you don’t even have time to

Blog

Centennial Sprint

100 sprints, wow! We at Inbox Health just released our 100th product sprint to make patient billing better for medical billers, providers, and patients and what a journey it has been. A sprint is a short, time-boxed period (for us, 2-4 weeks) when a scrum team works to complete a

Blog

Is Medical Billing a Good Business in 2021?

I recently heard from a medical biller who almost closed her doors in 2020. Even in the best of times, owning a medical billing business has its challenges. Given that biller revenue is directly tied to services provided to patients, the economic impact of the coronavirus due to fewer doctor

Blog

Inbox Health Series A Fundraising

Today, we are pleased to announce that we’ve raised $15 million with our Series A financing. When we started this journey, we were a small team without many resources and a couple of brave customers, but we were stubbornly united by a vision for a future where the patient financial

Press Release

Inbox Health Raises $15 Million in Series A Financing Round

NEW HAVEN, Conn., April 05, 2021 -- Inbox Health, the platform modernizing patient payments, today announced it has completed a $15 million Series A financing round. Commerce Ventures led the round with participation from new and existing investors, including venture firms Vertical Venture Partners, Healthy Ventures, Collaborative Fund, Fairview Capital,

Blog

Report: Where Medical Practices Live Could Impact Your Success and What You Can Do About It

Medical billers and their practices have experienced widely divergent experiences in the last 12 months. From relationships with patients, overall ability to maintain and support staff, ease of collecting payments, and declining revenue, businesses have been on a virtual roller coaster. The latest report by Inbox Health Labs examines one

Case Study

Kay’s American Dream: Owning a Medical Billing Business

View case study. Kay Warner has a sense of calm as she wakes up every morning. She lives in the U.S. but her pace of life is leisurely, as if she were in Italy. She has the house of her dreams, a kind husband by her side, free time for

Blog

You Can Buy a Tesla with Bitcoin, but Can You Pay Your Medical Bills?

Sofas, Lamborghinis, homes, and even pizza can all be bought with cryptocurrencies like Bitcoin but what about a medical bill? Before answering, let’s back up a little. When talking about Bitcoin, we need to first talk about the technology that powers Bitcoin, a new distributed data structure called a “blockchain.”

Case Study

April Arzate of Sertus Medical Billing on the added Value of Mailbox, Automated Check Handling

Find case study here. For April and her team, with every mailed payment, there was correspondence that needed to be captured along with the checks and other paper payments. Posting was not done all in the same step prior to Mailbox; the team had to manually extract patient payments, separate

Blog

How Will the ACA Impact Medical Billers in 2021?

The Biden Administration recently announced a special three-month enrollment period for Affordable Care Act (ACA) health insurance starting February 15. Consumers in three dozen states will be able to enroll or make a plan change without the need for a qualifying event. This is welcome news to medical billers who

Blog

Do Patients Trust Medical Bills?

2021 continues with the trend of patients being increasingly responsible for medical bills, in large part, due to the rise of high deductible plans. However, less than half of that patient responsibility is ever paid in full, and at the end of the day, the doctors and their practices are

Case Study

Medical Billing Company Owner Katie Fergus Gains Time with Her Family

View case study. Katie longed for a more flexible schedule to be able to attend her kids’ school events and spend more quality time with her family. She also desired autonomy to make faster, more strategic business decisions. So, Katie decided to own her own medical billing business. Being a

Blog

Report: Boomers don’t like opening the mail either

It is a common myth in the medical billing community that sending patient statements digitally is not necessary or at least not urgent because a large percentage of patients, especially for certain practices, are older and not particularly tech-savvy. The assumption goes that patients are comfortable with the traditional way

Blog

5 Things We are Thankful for in 2020

There is a lot to be thankful for this year. Focusing on gratitude is a way for us to not only remain positive and look forward, but it is also a way to bask in the glow of hard work and many accomplishments. Here, for Inbox Health, we bring to

Blog

Top 6 Capabilities of Successful Medical Billers

One thing is certain: there were many billers that consistently swam against the current and made their way to shore more successfully than ever this year. How they did it may have something to do with some essential medical billing capabilities that they either embraced right away or that they

Case Study

Meet Manik: A Growing Medical Biller

View case study. As an optimist, Manik Chawla likes to learn about trends, world events, and tools that can prepare him for unusual circumstances. When COVID-19 arrived, his philosophy was not only tested but rewarded. Sure, Manik still lived in the medical billing world where payments (at least from patients)

Blog

What Can the Medical Billing Industry Expect from a Biden Administration?

While court battles - and two senate seat run-offs in Georgia to determine party control of the Senate - still remain, it is increasingly looking like Joe Biden will be named the winner of the Presidential election. If so, what does this mean for medical billers given differences in healthcare

Case Study

Dottie Jackson Gains Back Confidence in Her Business

View case study. In recent years Dottie and her team were unable to continue serving their practices as well as they intended. As the CEO of Prestige, Dottie truly felt like her reputation was at risk. Due to the inefficiencies of Prestige’s current patient payment software, Dottie’s clients were unable

Blog

Report: How COVID-19 Is Affecting Patient Payment Activity

Thanks to a recently published report by Inbox Health Labs, for the very first time medical billers can see the impact of COVID-19 on patient payments and begin to plan for 2021. What is clear is that rethinking patient billing will be necessary to adapt to the changes being inflicted

Press Release

Inbox Health releases new integrated product, Mailbox, to digitally manage patient mail

Today, Inbox Health, the patient communication platform for medical billers, released a new integrated product, Mailbox, which allows billing companies and practices to digitize patient mail while automating the deposit and posting of check payments. This product helps practices get paid faster and eliminates overhead around physically handling paper checks

Blog

Introducing Mailbox: Seamless Mailed Payments

Since starting Inbox Health, we've facilitated more than one million digital payments on the web, phone, and in the office. In doing so, we've given patients a seamless customer experience, while also automating the arduous, manual payment posting process for providers. While we strive to bring that digital experience to

Blog

Is it safe to see my doctor?

One of the indirect health costs of the COVID-19 pandemic is that fear of infection has caused many patients to delay non-COVID-19 related healthcare visits. Stay-at-home orders in many States and, in the case of millions of newly unemployed Americans, the loss of healthcare coverage, have resulted in the postponement

Blog

Medical Billers Discuss Strategies for Better Billing During COVID-19

Inbox Health recently hosted a webinar with some of the country’s leading medical billers to provide insight into their experience handling COVID-19. The guest speakers and medical billing experts from the webinar included Amy Koon from Keystone Medical Billing, Kevin McCormick from Resolutions Billing & Consulting, and Danilo Cortez from

Blog

Medical Billers Discuss Strategies for Better Billing During COVID-19

Inbox Health recently hosted a webinar with some of the country’s leading medical billers to provide insight into their experience handling COVID-19. The guest speakers and medical billing experts from the webinar included Amy Koon from Keystone Medical Billing, Kevin McCormick from Resolutions Billing & Consulting, and Danilo Cortez from

Infographics

COVID-19 Business Sentiment Survey Infographic

The coronavirus pandemic has acted as the catalyst for technological change within the medical billing community. This infographic shows you just how much change has occurred based on our recent survey sent to medical billers. Click here for full medical biller insight

Blog

Who is adopting digital technology during the COVID-19 pandemic?

We live in chaotic times. At the beginning of this year if you wanted to book a visit to the doctor you might use a phone to dial the office number and schedule an appointment. You might have been given a list of available slots by the receptionist and selected

Webinar

Roundtable: Medical billing best practices during COVID-19

Join us for our webinar discussion with 3 medical billers on the impact Covid-19 is having on the medical billing industry. https://tinyurl.com/y7og773w When: Thursday, June 11 2:00 EDT

Blog

Medical Billers Describe Significant Impact from COVID-19 Pandemic

It has been widely reported that independent medical practices across the United States are suffering serious economic hardship as a result of the COVID-19 outbreak and the subsequent reduction in elective and non-urgent care procedures. It only goes to follow that industries servicing these practices will experience similar repercussions. In

Blog

Patient Driven Payment Plans

Times are hard. According to the U.S. Bureau of Labor Statistics, the current unemployment rate is 14.7%, and is expected to drop even further due to the coronavirus pandemic. What happens when a patient is unemployed, with no health insurance, and they have to visit the hospital due to an

Infographics

Inbox Health National Survey of medical billers reveals key challenges and investments resulting from the coronavirus pandemic

Findings show reduced patient collections at independent practices are posing a threat to medical billers, but layoffs are not likely for most as key investments are being made to improve patient engagement. New Haven, CT, May 11, 2020: Medical billers that support independent medical practices have a front-row seat to

Blog

Medical Billing’s ‘New Normal’

Anyone following the news knows that the medical community is hurting. Elective procedures were mostly eliminated, ‘non-urgent’ visits were postponed and Independent practices are closing their doors. While we can’t be sure what the ‘new normal’ will look like after we’re through the other side of this pandemic, there are

Blog

Remote payments during a time of social distancing

Many practice’s ability to accept payments has been disrupted. Most methods of accepting payments have been compromised, ranging from checking the office mailbox, taking payments with a physical swipe-reader, or software that cannot be installed on staff’s home computers. While many patients continue to pay their medical bills or to

Blog

Mailbox Not Accepting Paper Bills At This Time

Medical billing is under attack. In just a few months, the coronavirus has changed the entire world, and most definitely our healthcare system. This unpredictable virus has provided little clarity, and driven nonessential visits to hospitals and providers, much like the economy, into a free fall. According to a report

Blog

Feature Release To Help Billers Communicate During The Pandemic

Dr. Harvey Fineberg, chairman of a committee with the National Academy of Sciences wrote in a letter that the virus can be spread through normal talking and breathing. "While the current [coronavirus] specific research is limited, the results of available studies are consistent with aerosolization of virus from normal breathing,"

Blog

How The Healthcare Industry Should Emerge From The Coronavirus Quarantine

The healthcare industry is currently facing unprecedented disruption. Scarcities of staffing, ballooning expenses, mass uncertainty, and new risks to in-person communication due to COVID-19 are driving adoption of new technologies for patient engagement in all dimensions of the medical experience. Unlike a visit to the bank or supermarket, most consumers

Case Study

Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing

View Case Study Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was looking for ways to make medical bills, and the billing process, more transparent for patients and providers. They wanted a better way to engage patients following the diagnostics service and the subsequent

Case Study

Increasing And Accelerating Patient Payments, Decrease Collection Costs

View Case Study One of our practices had a large amount of aged receivables that we needed to collect on. With Inbox Health we were able to contact patients without wasting a lot of money on sending paper statements. While physical addresses change, patients tend to keep their email addresses

Case Study

The Leader In Ophthalmology Billing Increases Collections With Improved Patient Engagement

View Case Study Practice Management Resource Group (PMRG) is the leader in ophthalmic medical billing. Their leadership is built on a foundation of billing expertise that provides best practice applications and consultative advice to achieve optimal collections for all PMRG clients. They were looking for ways to increase collections for

Case Study

A Market-Leading Medical Biller Improves Patient Billing Across All Practices

View Case Study Professional Billing Management Solutions (PBMS), a leader in medical billing for the last 30 years, was looking at ways to increase patient collections and to reduce their reimbursement cycle for all of their practices. They wanted to do this while reducing their own costs through automation. Inbox

Blog

Billers: Your Practices Need You Now More Than Ever

The largest emergency aid package in US history was passed on Friday. The unprecedented bill is going to inject money into the hands of individuals and industries affected by the Coronavirus pandemic. The healthcare industry in particular is being granted $117 billion for hospitals and veterans’ health care, in addition

Blog

Medical Billing From the Trenches of COVID-19

There's no doubt that things have changed since COVID-19. From social distancing to senior hours at the grocery store, we've adjusted our daily routines to adapt to the 'new normal'. For most of the Medical Billers we speak with, the 'new normal' is still being determined. We at Inbox Health

Blog

How Coronavirus Is Driving Healthcare Digitization

COVID-19 is straining and changing our healthcare system before our very eyes. From emergency preparedness to supply chain to telehealth, we are witnessing transformations that will have a permanent impact on how healthcare is delivered long after the COVID-19 pandemic has receded. We need to learn from this catastrophe. Many

Blog

COVID-19 Update

Over the last few days, all of us in the medical billing community have been faced with an unprecedented challenge as a result of the COVID-19 outbreak. We have spoken with dozens of our customers over the last week whom, like us, are facing difficult choices to find ways

Press Release

Inbox Health Raises $3.5 Million in New Venture Funding

NEW HAVEN, CT MARCH 10, 2020 Inbox Health, the patient communication platform for medical billers, has raised $3.5M in funding led by Healthy Ventures, joined by Collaborative Fund and Commerce Ventures. The funding will power Inbox Health’s expansion into thousands of new practices, helping deliver modern patient communication and

Blog

Lunch with Inbox Health

We have a large table in our office that we call our family lunch table. Conversations around the table usually always end up in some kind of generational comparison. I’m the Gen-xer associating almost every topic back to a John Hughes movie. Or describing why Nirvana was our Bob

Blog

People are ignoring their health bills. Can you blame them?

I walk into my local supermarket and I get a notification sent to my phone with coupons for diapers for my 1 year old, Goldfish for my 4 year old, and Diet Coke for me (how well they know me!). I log into Amazon and the site loads up my

Blog

Leading Lab Improves Patient Experience with Inbox Health

Summary Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was looking for ways to make medical bills, and the billing process, more transparent for patients and providers. They wanted a better way to engage patients following the diagnostics service and the subsequent adjudication process.

Press Release

Inbox Health Partners with Healthpac to Deliver a Better Patient Billing Experience

NEW HAVEN, CT JULY 08, 2019 Inbox Health, a company that makes every patient billing and payment experience clear and convenient, has partnered with Healthpac, a leading provider of medical billing software and practice management solutions. This alliance seamlessly integrates Healthpac’s billing software with Inbox Health’s powerful patient billing and

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Inbox Health Blog

View Blog

Inside the Success of 3 Medical Billing Companies in 2021

You have big goals for your billing team in 2022. To set yourself up for success, it’s helpful to learn from the past. Many of Inbox Health’s billing companies reported great wins in 2021. Here’s what has contributed to their growth (hint: automation is a common theme): The Auctus

Billing Practices: Requirements Related to Surprise Billing; Part II

As explained in Part I of this two-part series, surprise medical billing generally occurs when insured patients are unknowingly treated by out-of-network providers or facilities then receive a larger-than-expected bill. Billing departments can play a key role in carrying out the No Surprises Act – a new law banning this

no-surpsises-act

View Blog

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Inbox Health is more than just billing – our patient engagement platform delivers all the tools you need to succeed.