Anyone following the news knows that the medical community is hurting. Elective procedures were mostly eliminated, ‘non-urgent’ visits were postponed and Independent practices are closing their doors. While we can’t be sure what the ‘new normal’ will look like after we’re through the other side of this pandemic, there are some clear trends growing. Medical billing will survive this pandemic, and those who adopt the best strategies to help patients adjust to this new reality will survive and even thrive in the years to come.

Inbox Health recently conducted a national survey of medical billers to understand the effects of the pandemic on our industry, and despite the financial fallout for some - most billers are doing what is necessary to succeed.

In just a few months, the coronavirus has changed the entire world, and most definitely our healthcare system. Digital communication has become more essential than ever before. It is time for medical billers to engage and communicate with patients in ways they want and need to be reached.

The healthcare industry is currently facing unprecedented disruption. Scarcities of staffing, ballooning expenses, mass uncertainty, and new risks to in-person communication due to COVID-19 are driving adoption of new technologies for patient engagement in all dimensions of the medical experience.