New funding will fuel expansion to bring personalized communication and billing experiences to more patients. Commerce Ventures led the round with participation from new and existing investors, including venture firms Vertical Venture Partners, Healthy Ventures, Collaborative Fund, Fairview Capital, CT Innovations, and I2BF Global Ventures, as well as several industry leading individuals including Bill Clerico, Co-Founder and Former CEO of WePay.

Medical billers and their practices have experienced widely divergent experiences in the last 12 months. The latest report by Inbox Health Labs examines one pivotal factor that may help billers and their practices understand the revenue effects they have been experiencing and predict what they are likely to face in the months ahead.

Life is about enjoyment for Kay Warner of Socius Medical Billing. She and her husband strive to live a worry-free life, where they can enjoy the finer things like travel, owning a house, and spending quality time together. What does Medical Billing have to do with this? It supplied them with the means to achieve their dreams.

Sofas, Lamborghinis, homes, and even pizza can all be bought with cryptocurrencies like Bitcoin but what about a medical bill? Before answering, we dive a bit deeper into blockchain technology, the cryptocurrency market, its challenges, and what a consumer needs to be aware of before using Bitcoin.

Today, Sertus Medical Billing acts as an extension of their clients’ offices, and April prides herself as a true counselor and advisor to her clients. Read her story to learn about her journey of automating mailed payments and handling of checks.

The Biden Administration recently announced a special three-month enrollment period for Affordable Care Act (ACA) health insurance starting February 15. Consumers in three dozen states will be able to enroll or make a plan change without the need for a qualifying event. This is welcome news to medical billers who will see many neighbors and employees gain access to insurance to protect against major medical costs.

Patients are becoming more aware that they have a bigger payment responsibility when it comes to healthcare, and they want to be informed. 10 patients who do not use Inbox Health were recruited to answer questions in an interview format. In addition, evidence was taken from a sample of 100 tickets* submitted by patients through the Inbox Health patient engagement platform to better understand what patients think when faced with a patient statement.

Katie longed for a more flexible schedule to be able to attend her kids’ school events and spend quality time with her family. She also desired autonomy to make faster, more strategic business decisions. So, Katie decided to own a medical billing business.

Inbox Health Labs examined nearly two years of data on patient payment activity to test the assumption that adopting a digital-first or digital-native payment system might be intimidating or alienating to their older patients while providing only limited benefit to their younger client base. The data from our analysis reveal that these fears are at best out of date, and at worst entirely out of touch with the way patients are engaging when given the choice. Billers may want to consider whether, if they don’t adopt digital technology to keep up with the times, then patients may rapidly outpace them in terms of the level and ease of digital communication they will be expecting. 

When COVID-19 first started to spread in Asia, Manik followed the news closely and started to alert his clients of a possible outbreak in the U.S. With his consultative approach, he recognized that patient visits could soon decrease and decided to offer telemedicine software free of charge to his clients. He quickly followed that offer with recommendations for automated patient payment and engagement software.

One thing is certain: there were many billers that consistently swam against the current and made their way to shore more successfully than ever this year. How they did it may have something to do with some essential medical billing capabilities that they either embraced right away or that they had already been utilizing for some time.

Thanks to a recently published report by Inbox Health Labs, for the very first time medical billers can see the impact of COVID-19 on patient payments and begin to plan for 2021. What is clear is that rethinking patient billing will be necessary to adapt to the changes being inflicted by this pandemic, and to counteract the persistent reduction in patient payment growth and what, thus far, appears to be a stunted-V shaped recovery.