I recently went to my doctor for an old shoulder injury. Since I haven’t seen this doctor in a while, I expected to fill out the requisite intake forms. COVID-19 has forced many practices to adopt digital communications to improve the patient experience so I was encouraged when the forms were sent to me digitally before my appointment. What I didn’t expect though was a balance on my account. To make matters worse, there was no way for me to look into the details of this balance or pay it off. The only thing I could do was see my balance and either call into the practice or wait until my appointment to pay it.

When I started Red House Medical Billing 5 years ago I knew I had to differentiate if I was going to succeed. Processing medical bills is a commoditized business in a highly competitive industry with thousands of players. I couldn’t go out with the same messaging and service offering as everyone else. I needed to understand and articulate what makes Red House Medical Billing different.

You’re a medical billing company looking to grow your business. By now you’ve probably read books on how to grow your business and subscribed to all the leading blogs on the topic. But, what are the most impactful growth strategies to focus on when you don’t even have time to eat lunch? Where do you start, and what even works? 

We at Inbox Health just released our 100th product sprint to make patient billing better for medical billers, providers, and patients and what a journey it has been. A sprint is a short, time-boxed period (for us, 2-4 weeks) when a scrum team works to complete a set amount of work. Sprints are at the very heart of scrum and agile development methodologies with the focus on breaking complex projects -- like our Inbox Health Platform -- into bite-sized pieces.

I recently heard from a medical biller who almost closed her doors in 2020. Even in the best of times, owning a medical billing business has its challenges. Given that biller revenue is directly tied to services provided to patients, the economic impact of the coronavirus due to fewer doctor visits has caused some billers to question their future. To be sure recovery seems to be imminent but the k-shaped recovery coming out of the COVID-19 pandemic has affected medical practices and their billers in different ways, creating disparate realities among different communities.

New funding will fuel expansion to bring personalized communication and billing experiences to more patients. Commerce Ventures led the round with participation from new and existing investors, including venture firms Vertical Venture Partners, Healthy Ventures, Collaborative Fund, Fairview Capital, CT Innovations, and I2BF Global Ventures, as well as several industry leading individuals including Bill Clerico, Co-Founder and Former CEO of WePay.

When we started this journey, we were a small team without many resources and a couple of brave customers, but we were stubbornly united by a vision for a future where the patient financial experience was transparent, convenient, and affordable. That small team and our medical biller customers have grown steadily over the last few years, and has allowed us to significantly evolve our patient billing communications platform. Today we are closer than ever to making that future a reality for millions of patients, and this funding will allow us to add further to our growing team with world-class patient billing domain experts and innovators.

Medical billers and their practices have experienced widely divergent experiences in the last 12 months. The latest report by Inbox Health Labs examines one pivotal factor that may help billers and their practices understand the revenue effects they have been experiencing and predict what they are likely to face in the months ahead.

Sofas, Lamborghinis, homes, and even pizza can all be bought with cryptocurrencies like Bitcoin but what about a medical bill? Before answering, we dive a bit deeper into blockchain technology, the cryptocurrency market, its challenges, and what a consumer needs to be aware of before using Bitcoin.

Today, Sertus Medical Billing acts as an extension of their clients’ offices, and April prides herself as a true counselor and advisor to her clients. Read her story to learn about her journey of automating mailed payments and handling of checks.

Inbox Health Labs examined nearly two years of data on patient payment activity to test the assumption that adopting a digital-first or digital-native payment system might be intimidating or alienating to their older patients while providing only limited benefit to their younger client base. The data from our analysis reveal that these fears are at best out of date, and at worst entirely out of touch with the way patients are engaging when given the choice. Billers may want to consider whether, if they don’t adopt digital technology to keep up with the times, then patients may rapidly outpace them in terms of the level and ease of digital communication they will be expecting. 

When COVID-19 first started to spread in Asia, Manik followed the news closely and started to alert his clients of a possible outbreak in the U.S. With his consultative approach, he recognized that patient visits could soon decrease and decided to offer telemedicine software free of charge to his clients. He quickly followed that offer with recommendations for automated patient payment and engagement software.