Healthcare practices miss opportunities to set patient collections up for success in office, often due to manual workflows and complex systems that cause delays in payments. Inbox Health Upfront simplifies the in-office workflow and automates the patient payment journey, ensuring fast balance resolution.
Charge future balances automatically and send fewer statements by saving cards on file – with patient approval – resulting in a higher patient collection rate and reducing missed or delayed payments.
Patients settle their balance in seconds at the front desk with an intuitive smart card reader – no separate portal, login, or manual entry.
Eliminate manual processes and free up staff time with point-of-service payments that integrate with your practice management system and keep pre-and-post visit patient collections in one platform.
Staff quickly locate and verify patient information:
A smooth, transparent payment experience:
Automation continues after the visit:
77% reduction in statements sent, resulting in cost savings for billing teams
86% success rate in charging saved cards
30 seconds to complete payment in office
99.3% of patients report a positive payment experience
Yes
Yes, you can configure settings to require patients to store a card on file or make it optional. You can also require auto-charge agreements while still allowing patients to opt out of saving their card.
The card reader syncs with Inbox Health in real time. If a payment record is created or updated in Inbox Health, it will be reflected in the card reader system.
If a stored card expires, the system will notify the patient to update their payment method. If the charge is unsuccessful, the patient will automatically begin an Inbox Health billing cycle to collect payment.
Collecting patient payments in-office and saving cards on file result in faster cash flow, higher collection rates, reduced delays in payment, improved staff efficiency, and a better patient experience. About [XX]% of patients opt to save cards on file, allowing for automated future patient collections without additional outreach.
Contact us to learn more about exclusive opportunities.
